Frequently Asked Questions (FAQ)


How it works?

When you first join our site, you become a free member. This allows you to create a profile, add up to 26 photos, search for people by country / by state / by the city, create a favorites list and send unlimited winks! You’ll be alerted by email if somebody on the site adds you as a favorite, winks at you, or sends you a message. You’re also able to respond to a message sent to you by Gold Members!

Should you decide to become a Gold Member yourself though, you’ll also be able to access all services without any limitation:

  • Initiate sending messages / chatting online
  • Email / Wink filter settings
  • Photo / Profile security options
  • View compatible matches / Reverse matches
  • View last login time

Search for people by Advanced / Saved / Keywords, State / Province or Zip / Postal Code / City and so on.

You can upgrade to Gold membership now! It’s only $29.95 a month. To upgrade your free membership to Gold Membership, please visit ‘My Account’ page when you login and click on ‘Upgrade Now’. Or, you can click here to be taken there once you’ve logged in.


How do I delete my profile?

To cancel, click on “Other Membership Services” under “My Settings” then click on “Hold profile” or “Delete account“.
Note: Your information will be kept in our database for two years. You may contact us within the two years to retrieve and reactivate your account; otherwise, it will be deleted permanently.


How can I cancel membership

To cancel your subscription / auto-billing, after logging in, click on “Other Membership Services” under “My Settings”, then click on “Subscription status“.

To cancel / hold your profile, please go to “Other membership services” under “My Settings”, then click on Hold Profile / Delete Profile.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.


What does a standard membership allow me do?

A free Standard Membership allows you to upload photos and create profile which will describe who you are as well as the kind of person / match that you’re looking for. Other Standard Members and Gold Members will be able to view your profile. You can send free winks to anyone whom you are interested in. If you should receive an email from a Gold Member you may reply back for free to that member. However, you may not initiate emails or online instant message out to other Standard Members. That privilege is reserved for Gold Members. As a Standard Member you may also search profiles for free. However, you are restricted to a basic search which includes the gender you are seeking, age range and region . All other specific search criteria are reserved for Gold Members.


Who can use the Private Photo Albums feature?

Access to this feature is available to all users. However, only Gold Members can send private photo requests.


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